Frequently Asked Questions

Everything you need to know about shopping with D.I.D.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to your favorite existing garments to ensure the perfect D.I.D fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or a free size exchange.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.

Do you ship internationally?

Yes, D.I.D ships worldwide. International delivery times vary by location, usually ranging from 7-14 business days. Please note that customs duties may apply depending on your country.

How should I care for my D.I.D garments?

To maintain the quality of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every item.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.